Privacy Policy

1. Information We Collect

We collect information that you provide directly to us and information collected automatically when you use our website.

• Information you provide: name, email address, phone number, mailing address, and any details you include when you contact us, request a quote, or apply for a position.
• Automatically collected information: IP address, browser type, device information, pages visited, and similar usage data gathered through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to operate, maintain, and improve our website and services.

• Respond to inquiries, quote requests, and service or employment applications.
• Schedule, deliver, and follow up on fire and life safety services.
• Send administrative information such as confirmations and service updates.
• Analyze website usage to improve content and performance.
• Comply with legal obligations and protect our rights.

3. Cookies and Analytics

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use the site. You can set your browser to refuse cookies, though some features of the site may not function properly as a result.

We may use third-party analytics providers to help us measure traffic and usage trends. These providers may collect information sent by your browser as part of a web page request.

4. How We Share Information

We do not sell your personal information. We may share it only in the limited circumstances described below.

• With service providers who perform functions on our behalf (such as hosting, analytics, or communications), under obligations of confidentiality.
• When required by law, regulation, legal process, or enforceable governmental request.
• To protect the rights, property, or safety of Cantec, our clients, or others.
• In connection with a business transaction such as a merger, acquisition, or sale of assets.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

6. Security

We take reasonable administrative, technical, and physical measures to protect personal information from loss, theft, and unauthorized access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of the personal information we hold about you, and to withdraw consent where applicable.

To exercise these rights, please contact us using the details below. We will respond in accordance with applicable privacy laws, including British Columbia’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

8. Third-Party Links

Our website may contain links to third-party sites that we do not operate. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Cantec Fire Alarms — 444 William Street, Victoria, BC, V9A 3Y9
• Phone: +1 (250) 475-6077